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Tuesday, July 9, 2013

"Thank you"

Thank you.

Yes, thank you.

Thank you and have a great day.

Yes, please, thank you.


Is that so difficult?

How is it these few little words--possibly as few as two--are so rare in business today?

So beautiful, so easy, so nice to hear.

You go to a store or restaurant (more likely a retail store, I think)--maybe out of your way to go there--and it gets nearly impossible to have the person at the register say "Thank you."

Is that so difficult?

And "Have a nice day" is not "thank you", okay?  It's not a substitute.

Retail and grocery stores are the biggest offenders, by far, I think. The businesses want your business and they want you to come back but I'll be danged if the person at the register has been trained to say those two little words. Once in a great while it will come out but extremely rarely.

I need to give Human Resource training on it to company's employees.

I'd make millions.


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